Director of Ecommerce and Customer Experience (m/f)
Location: Europe - Spain
Number: (PK_DUEBCN_1)
Client
Our client is the leading online supplier of design services and customized products to small businesses and consumers worldwide. The company offers a broad spectrum of personalized products on 19 localized websites to customers in more than 120 countries. It has been one the best performing IPOs during the past few years and its quarterly revenue rose over 30 percent year over year. The European market is growing very fast and becoming more and more important. To help the company grow, we are currently looking for an experienced director for the European head office in Barcelona: European Director Site Optimization (m/f).
Position
In this role you are the strategic thought leader for new website capabilities as well as the improvement of user experience and business value.Together with your team you make sure that all elements and processes on the site are optimized and guarantee a very good conversion rate.
You predict the impact that changes might have on the users' behaviour and do all sorts of quantitave and qualitative research, initiate AB testings etc. The company works with the latest technologies in tracking, reporting etc. so you have all the measurement tools you might need.
Apart from your understanding for the business impact, you have a good technological understanding. You define product specifications for the improvements or new functionalities you want to make and hand it over to the development team in Europe or - for more general changes - in the US for the implementation. With a lower priority, you work on the strategy for the localization for each country.
You further build up the team to be ready for continuous and rapid growth. You prioritize among various projects according to the business value and oversee the staffing. You work closely with collegues from other disciplines worldwide to establish high standards and efficient processes.
Requirements
You possess a BA/BS or MBA degree in business, analytics or another relevant discipline and several years hands-on experience in web analytics, customer experience or ecommerce strategy. You are an experienced ecommerce strategist with a proven ability to deliver high performing user interfaces for e-commerce sites across Europe. In this position it is essential that you have a solid understanding of user-centered design processes and the ability to balance customer needs with business goals in developing solutions. You are experienced in observing user research and usability testing and in translating results into design decisions. As an inspirational team leader you are experienced in building high performing teams. Along with an analytical, strategic thinking and executive-level visioning you possess strong problem solving skills.
Your Application
If you are interested in this position and match the criteria stipulated in the ad, we would like to hear from you. Your application will be handled in strictest confidence and any restrictions will be respected. You can use the link below to send your application by email to:
